Frequently Asked Questions
About the Games
All Lucky Palace Games are sweepstakes based and conform with the gaming requirements as outlined in the Sweeps Rules. Lucky Palace Games has two types of game modes available. Look below for information about the games!
ACCOUNTS FAQ'S
How to register?
The registration process is simple and easy. All you need to do is click the "Register" button on the website page and fill out the mandatory fields required in the form that appears on the screen. You can select one or more Casino's you would like to play. You will be emailed your player logins for each casino.
I forgot my username/password. What should I do?
To recover your username/password, click the "Forgot Password" button on the page. An auto-generated email with a temporary password will be sent to the registered email-id, and from there, you need to click "Reset Password."
Is there any limit to creating accounts?
The player can create only one account per person. If multiple accounts are made, it will be considered a violation of rules and regulations. Cosmo Slot holds full rights to ban your account and confiscate the funds available in the account.
Is there any way to delete my account?
Yes. An email needs to be sent to our team requesting account closure. Once we receive an email, the team will send confirmation with the date and day about the permanent closure of your account.
There's an issue while playing a game. What should I do?
Reload the page again. OR Restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer, Safari). OR Clear browser history with Cache data. OR Contact the support team immediately if the problem continues.
Is it mandatory to submit proof of identity?
Yes, submitting the required proof of identity is necessary.
PAYMENTS FAQ'S
What are the different payment options available to make a purchase?
The payment methods are through Cash App, Venmo, Pay Pal, Apple Pay.
What currency is supported?
We only accept USD.
